Victoria Gitsali, Analyst

Victoria Gitsali, Analyst

Dealing with the preparation and monitoring of business plans. An experienced, disciplined, and highly-motivated Business Analyst who has worked on a wide range of projects within both the Public and Private Sectors. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping and the development of interactive prototypes.





BUSINESS ANALYST – June 2009 – present
Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management multiple small projects, to enhance the existing functionality and web pages for global clients employee share plans.  Managing the work from initial request through estimation, approval, requirements, build and implementation.

  • Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.
  • Implementation of new designs within the Business Operating Model.
  • Supply Chain modeling and advice on Planning Systems.
  • Involved in workshops / training / presentations.
  • Assisting in the preparation of user and system test plans.
  • Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas.  Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management.

  • Managed the analysis and implementation of several large projects.
  • Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
  • Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement procedure for administrative processes
  • Operational Process Flow Reviews.




  • Involved in projects to review financial & budgetary systems
  • Knowledge of Expertise in System design and development required for business process.
  • Ability to construct process models including data dictionaries and volume estimates.
  • Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.


  • Understanding service objectives and capturing business requirements through active listening & questioning techniques.
  • Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.